Refund Policy

Payments, Refund & Cancellation Policy

This Payments, Refund, and Cancellation Policy outlines the terms and conditions under which Sithara Home Maintenance handles online and offline payments, refund requests, and cancellation of services. This policy applies to services offered on www.sitharahomemaintenance.com and all services provided by Sithara Home Maintenance at customer premises.
Refunds, when applicable, will be processed only through the original mode of payment.

Payment Confirmation

•  Payment for any service must be made online in advance or immediately upon completion of the service, unless agreed otherwise in writing.
•  We accept payments through:

○ Credit/Debit cards (online and POS)

○ Bank transfer

○ Cash or cheque (payable to Sithara Home Maintenance)

•  Customers will receive a payment confirmation email to the address provided during booking once the payment is successfully processed.

Refunds, Claims & Complaints

•  All services are considered satisfactorily completed unless a written complaint is received by Sithara Home Maintenance within 24 hours of the service completion.
•  Service-related complaints will be thoroughly investigated, and every effort will be made to resolve issues promptly and to the customer’s satisfaction.
•  The Company’s maximum liability in such cases is limited to the total value of the specific service provided.
•  Clients must inform the Company of any special requirements, property conditions, or service expectations before the start of the job.
•  Any damages or service issues due to proven negligence by our team may be compensated up to 100% of the job price, subject to investigation.
•  Sithara Home Maintenance is not responsible for any damages or losses caused due to incorrect or incomplete information provided by the client.
•  For any claim regarding loss or damage to property or missing items:

○ Damage must be reported within 24 hours after service completion.

○ Missing items must be reported before the team leaves or within 4 hours of service delivery.

•  Clients are required to sign the Service Completion Receipt/Invoice after each service. If a client chooses not to sign, they accept full responsibility for any risks related to this decision.
•  Dissatisfaction with service must be reported to us via email at info@sitharahomemaintenance.com within 24 hours of the service.

Refund Processing

•  Approved refunds (where applicable) will be processed to the original payment method.
•  Refunds will be issued within 15 business days, depending on your bank’s processing time or credit card issuer’s policy.

Contact Us

For any payment or refund-related queries, please contact:
Sithara Home Maintenance
📧 Email:sitharahomemaintenance@gmail.com
📍 Dubai, United Arab Emirates